At El Anillo Rent Car, we establish a clear and consistent policy for cancellations, refunds, and returns, so that you know your rights and conditions before confirming your reservation.
01 Reservation Cancellation
We understand that travel plans can change. Our cancellation policy seeks a fair balance between flexibility for the customer and the planning of our fleet. The amount withheld depends on how far in advance the cancellation is requested relative to the agreed delivery date and time:
| Advance notice before delivery | Penalty | Refund |
|---|---|---|
| 48 hours or more | No penalty | 100% of the amount paid |
| Less than 48 hours | 50% of the amount paid to reserve | 50% of the amount paid |
The penalty for late cancellation is because, with the reservation close to its date, the vehicle remains blocked in our calendar and cannot be reassigned to another customer.
If you are still unsure of your dates, we recommend rescheduling your reservation instead of cancelling it (see Section 2): this way you retain the value of what you paid and avoid these penalties.
02 Modifications and Rescheduling
If your plans change, we recommend rescheduling your reservation instead of cancelling it. By notifying us with due notice, you can postpone your rental to another date or time of year when you decide to travel with greater peace of mind, retaining the value of what you have already paid and avoiding cancellation penalties.
The reservation date may be rescheduled only once. Rescheduling is subject to fleet availability: if the new date corresponds to a higher rate (for example, high season), the difference will be charged; if it corresponds to a lower rate, the corresponding adjustment will be applied. A second date-change request will be treated according to the cancellation policy in Section 1.
You may also request changes to the vehicle or the delivery location, subject to availability.
03 No-Show
If the customer does not show up to receive the vehicle on the agreed date and time, without having cancelled or reported a delay, it will be considered a no-show and 100% of the amount paid to reserve will be withheld, since the vehicle remained reserved and unavailable to other customers.
04 Early Vehicle Return
When you book, the vehicle is blocked in our calendar for the whole period and the long-rental prices (lower daily rate from day 5) are calculated on that full period. For that reason, if the vehicle is returned before the agreed date:
- Unused days are not refunded.
- The rental is recalculated at the rate that applies to the days actually used, without the long-rental discount that was applied to the full booking.
- If, after that recalculation, there is a balance in the customer's favour, it is given as credit for a future rental, valid for 12 months from the original return date, which can be transferred to a family member or friend. It is never paid out in cash.
A refund of unused days is only granted in exceptional, duly justified cases of force majeure, or when approved by the management of El Anillo Rent Car. If the vehicle has a fault that we cannot resolve, we provide another unit of the same price as a replacement.
This policy applies without prejudice to the rights granted to consumers by Law No. 358-05 on the Protection of Consumer Rights.
05 Refunds
When a refund applies:
- It will be made to the same card or payment method used in the original transaction.
- The crediting time is approximately seven (7) to fifteen (15) business days, depending on the card-issuing bank.
- The refunded amount will correspond to the payment minus the penalties or applicable charges under this policy.
06 Security Deposit
The security deposit held at the start of the rental is not a final charge. It is a temporary hold that is released after the vehicle is returned under the agreed conditions. A charge will only be applied to that deposit in the event of damages, missing items, fines, or other items provided for in the agreement. The release of the deposit may take several business days depending on the issuing bank.
07 How to Request a Cancellation or Refund
To cancel a reservation or request a refund, contact us through any of these channels, stating your reservation number:
- WhatsApp: +1 829-439-5605
- Phone: +1 829-439-5605
- Email: reservas@elanillorentcar.com
By confirming their reservation, the customer declares that they have read and accepted this Returns, Refunds, and Cancellations Policy.
This English version is provided for the convenience of our international customers. In case of any discrepancy, the Spanish-language version available on this website prevails.